Digital transformation is nothing new. Financial organisations have been looking into the potential benefits of digitising their systems for a number of years, but many have been hamstrung by a number of issues, mainly around the perceived costs and potential upheaval that introducing new systems could bring. Many recognise the clear benefits that digitisation would bring.
This being in the form of better business intelligence, and more efficient and effective systems, combined with greater efficiency and accuracy within compliance departments. There could also be improved adherence to their Know Your Customer (KYC) responsibilities, but they have still been reluctant to engage constructively with RegTech providers.
This reluctance is often based on the anticipated difficulty in updating operations that are too often ‘stuck in the dark ages’! Saddled with a proliferation of legacy systems that don’t talk to each other, combined with disjointed – and sometimes misguided – technology strategies, a palpable fear is generated in some organisations around the costs and upheaval involved in considering a digital solution.
While fintech solutions themselves are less of an issue, because individual systems don’t necessarily have to speak to each other in order to get value from digital solutions, RegTech solutions are a different matter, in that they need to look at the whole customer base in order to be fully effective.
Alongside these concerns is a view that “if it’s not broken, why try to fix it, it’s complex and how can the manual processes be unravelled and replaced by new technology”. Okay, yes, compliance teams are hard pressed to keep up with the volume of work. It’s difficult for them to juggle the data flowing from a number of disparate systems, which, in turn, means that errors do creep in, and some issues are missed.
But if the systems aren’t reporting accurately, and the authorities aren’t ‘cracking the whip’, why saddle themselves with the potential disruption brought on by the systems and processes upheaval that digitisation might bring?
Improvements in compliance systems and processes
What RegTech providers need to get across, is that it doesn’t have to be a painful experience and that the huge benefits far outweigh any upheavals that may occur. The obvious one to start with, but perhaps worth reiterating the breadth of improvements and enhancements that digitization can bring:
- Quicker, more efficient on-boarding. Digital systems have effectively banished the 5-day turnaround for client onboarding, with automated, remote verification, using instant access to nationwide and worldwide databases to enable accurate onboarding decisions to be made within hours, if not minutes. The accuracy and efficacy of remote document scanning, biometrics and facial recognition have all improved in leaps and bounds in recent years, giving onboarding teams greater confidence in their digital KYC/Know Your Business onboarding processes and the outcomes
- Confidence in Compliance outcomes. One of the key issues with manual systems is the opportunity for human error, particularly when teams are under pressure dealing with high volumes of records. Digitization brings huge advances in liveness detection and anti-spoofing that supports all the other advances in remote verification, biometrics and facial recognition, ensuring that bad actors cannot now easily get around the digital checks. No system is fool-proof, as criminals are making advances in technology at least as quickly as the anti-money launderers, but compliance teams can have far greater confidence in the outcomes than they ever could have had when relying on manual systems
- Increased time to spend on remediation. KYC Remediation projects and KYC monitoring of client records is an essential part of compliance, but too often, when onboarding work volumes reach a peak, there is a temptation to revert to ‘remediation lite’. This is a dangerous, but inevitable, consequence of increased workloads, that can lead to companies getting into serious trouble with the regulators. But implementing a digital solution not only reduces the amount of errors, making the onboarded data more accurate, but also frees up time for the Compliance team to run the necessary checks and inevitable investigations regularly and more completely. With a digital solution there is far greater scope for Insightful data and meaningful reporting which in turn will reduce the cases for remediation.
Improvements in Customer Service experience
As we all know, in this brave new technological world, and particularly since Covid entered our lives, customers expect and demand only the best purchasing and service experience. That’s not a bad thing, but it does mean that anyone who cannot deliver on promises, or the expected levels of service, is going to suffer in comparison to their peers. As a natural consequence of this, anyone who is falling behind on the digital revolution, is going to find it difficult to compete.
Customers have gotten used to being able to sign-up to new services and offers immediately, without having to wait days for verification and aren’t prepared to put up with anything less. They want services and products that are transparent and are prepared to look at upgrades and add-ons offered by suppliers they trust and who have proven that they can deliver.
Opportunities for growth
For decades, companies have been looking to diversify their products and services, as a way of taking the pressure off their lead offerings and increasing their revenue streams. In the past, this has generally meant kick-starting a new, separate system to handle a product or service that isn’t, systems-wise, compatible with what they already sell, leaving many companies with a plethora of systems that don’t talk to each other. In pre-compliance days, this wasn’t necessarily an issue, but since regulation has been implemented and gets tightened each year, manual workarounds to satisfy compliance requirements have become increasingly difficult and onerous, and less effective.
Digital solutions enable companies to free themselves from these constraints, leaving them clear to take advantage of increased opportunities in the marketplace as software, cloud based platforms can easily be upgraded with bulk uploads and add ons.
RegTech isn’t just about efficiency, it is a logical evolutionary step for financial services regulation to take, in order to underpin the safe future development of financial services. Financial crime isn’t going to go away, rather it is going to continue increasing, in volume and in subtlety, because it is in the interests of criminals to do so. Hence, Anti-Money Laundering solutions and other security systems need to continually improve in order to have a hope of keeping pace.
The UK has a reputation of leading the way in fintech regulation and providing evidence of the efficacy of new, tech-enabled products and services, is critical to retaining that trust. So, the wider adoption of our own homegrown RegTech solutions will help to underpin that confidence.
The moral stance of better compliance
In addition to the above business benefits, it is imperative that government and regulators, as well as regulated companies, take a stand against the financial crimes perpetrated by the international criminal underworld. The bad actors have been allowed to take the upper hand, because technology hasn’t been adopted as widely as it should have been, and they know the loopholes that the widespread manual systems offer.
As you’d expect, they are sophisticated and adept at hiding the proceeds of their various criminal activities. This may be illicit arms, financing of terrorism, drugs money, human trafficking, or any number of other crimes that result in the need to launder their money through the system.
With the ability to hide behind complex webs of company registrations across different jurisdictions they continue to carry out their illegal, dangerous and anti-social activities and commit financial crimes.
But if the system is broken, who is there to stop them? Yes, the G7 Finance Ministers agreed to implement and strengthen registries of company beneficial ownership information in their respective jurisdictions. But is this enough?
I agree that it is a major step forward in global efforts to tackle illicit finance and will also boost the UK’s efforts to tackle financial crimes, but more could be achieved. For example, the leaders could go further by having centrally held, or at least fully accessible, Company registries to protect our economies from these threats.
The future of RegTech needs to be brought forward
Clearly there is enormous potentials for RegTech in Africa with attendant opportunity to lead the digital transformation drive through effective compliance and regulation.
But this needs both the government, through legislation, and the regulators, through regulation. This will push financial services companies to realise the opportunities that are available to them in a rapidly expanding marketplace – thus enabling both fintech and RegTech providers to get their voices heard.